Refund policy

Due to the nature of our products, all sales are final.

We do not accept returns or issue refunds on any items once they have been shipped. This policy is in place to ensure the safety, quality, and integrity of our hemp-derived products.

However, we are committed to your satisfaction. If your item arrives damaged, incorrect, or defective, please contact us within 7 days of delivery. We will review your claim and may offer a replacement item or store credit at our discretion.

To report an issue, email us at info@awakestores.com with:
- Your full name and order number
- A description of the issue
- Clear photos of the product and packaging

Awake Stores LLC reserves the right to deny refund or replacement requests that do not meet these criteria.

Please Note:
- We do not accept returns based on personal preference or the effect of the product.
- Shipping costs are non-refundable.
- We do not offer refunds for delayed packages due to carrier issues.

Thank you for your understanding and support of a compliant, conscious hemp industry.